Shipping, Refund and Return Policy
Shipping & Return
We offer live-rate shipping with multiple carrier options.
Shipping rates are calculated at checkout based on:
- Delivery address
- Package details
- Carrier rates
- Selected shipping service
UPS Ground: 2-3 days
UPS 2-Day Air & Air AM: 2 business days
UPS Next Day Air Options
UPS Saturday Delivery (available for orders placed on Fridays before 12:00 pm PST that need next-day delivery).
Free shipping thresholds may vary based on active promotions. The current qualifying order amount (pre-tax, before shipping) is displayed at the top of the site.
Orders placed, paid, and processed by 3:00 pm PST typically ship the same business day; most orders placed on weekends, or holidays ship the next business day.
Once your order ships, you’ll receive a confirmation email with tracking information, along with estimated delivery, out for delivery and delivered emails. You can track shipments directly via the carrier’s website.
Return Policy, Refunds & Exchanges
At Optimal Bio Labs LLC, product quality, integrity, and customer confidence come first.
Because of the delicate nature of our products, we do not accept returns, exchanges, or general refund requests once an order has shipped.
This policy helps us:
- Protect product integrity
- Prevent tampering concerns
- Maintain strict quality standards
- Keep pricing as competitive as possible
98%+ Purity Guarantee
We stand behind our products.
Our products are backed by our 98%+ Purity Guarantee, subject to the terms and conditions of the guarantee.
Please see our Purity Guarantee page for full details, eligibility requirements, and claim instructions.
Cancellations
You may cancel your order by emailing us before your order ships.
Once an order has shipped, it cannot be canceled.
Please review your order carefully before checkout to make sure all details are correct.
If a change is needed and your order has not shipped, contact us right away and we’ll do our best to accommodate.
Damaged or Incorrect Items
If your order arrives damaged, missing an item, or includes an incorrect item, email us within 48 hours of delivery at:
Please include:
- Your order number
- A short description of the issue
- Clear photos, when applicable
We’ll review the issue promptly and, when appropriate, send a replacement or correction at no cost.
Contact
For questions about your order, shipping, damaged items, or our purity guarantee, contact Optimal Bio Labs, via call or text at 512-364-1732 or via email at