Shipping, Refund and Return Policy
Shipping & Return
We offer live-rate shipping with multiple delivery options.
Shipping rates are calculated at checkout based on:
- Delivery address
- Package details
- Carrier rates
- Selected shipping service
UPS Ground: 3-5 business days
UPS 3 Day Select: 3 business days
UPS 2-Day Air: 2 business days
UPS Next Day Air Saver: 1 business day
UPS Next Day Air: Earlier 1 business day delivery
“Next Day Air” does not always mean “Saturday” if ordered Friday. Saturday delivery may be available, depending on the destination ZIP and how the shipment is processed.
UPS Saturday Delivery: Saturday delivery may be available, depending on the destination ZIP and how the shipment is processed.
Free shipping thresholds may vary based on active promotions. The current qualifying order amount (pre-tax, before shipping) is displayed at the top of the site.
Orders placed Monday–Friday before 4 p.m. Central Time ship the same day. Saturday shipping may be available for orders placed before 2 p.m. Central Time, depending on office availability.
Once your order ships, you’ll receive a confirmation email with tracking information, along with estimated delivery, out for delivery and delivered emails. You can track shipments directly via the carrier’s website.
Return Policy, Refunds & Exchanges
At Optimal Bio Labs LLC, product quality, integrity, and customer confidence come first.
Because of the delicate nature of our products, we do not accept returns, exchanges, or general refund requests once an order has shipped.
This policy helps us:
- Protect product integrity
- Prevent tampering concerns
- Maintain strict quality standards
- Keep pricing as competitive as possible
Optimal Bio Labs Quality Assurance Program
Please see our dedicated Quality Assurance Program page for complete details regarding our Analytical Verification Framework, independent laboratory testing options, and specification allocation terms.
Cancellations
You may cancel your order by emailing us before your order ships.
Once an order has shipped, it cannot be canceled.
Please review your order carefully before checkout to make sure all details are correct.
If a change is needed and your order has not shipped, contact us right away and we’ll do our best to accommodate.
Damaged or Incorrect Items
If your order arrives damaged, missing an item, or includes an incorrect item, email us within 48 hours of delivery at:
Please include:
- Your order number
- A short description of the issue
- Clear photos, when applicable
We’ll review the issue promptly and, when appropriate, send a replacement or correction at no cost.
Contact
For questions about your order, shipping, damaged items, or our Quality Assurance Program, contact Optimal Bio Labs, via call or text at 512-364-1732 or via email at