There’s a problem with my order—how do I get help?

Use the website contact form or email support@OptimalBioLabs.com. Include:

• Your name, email, and order number
• A brief description of the issue (missing/incorrect/damaged)
• Clear photos of the shipping box, packing materials, and any vial labels/lot numbers. We typically respond within 24–48 hours (Mon–Fri) and resolve issues promptly.